RIU Hotels & Resorts is spearheading Jamaica's hospitality sector recovery with plans to reopen all seven of its properties before the end of 2025, following Hurricane Melissa. The comprehensive reopening marks a pivotal moment for the Caribbean destination as it rebuilds its vital tourism industry.
The phased reopening began with Riu Ocho Rios, which remained operational throughout the crisis due to its location in a less-affected area.
Riu Montego Bay welcomed guests back on November 23, 2025, followed by Riu Palace Jamaica on November 24.
Riu Negril (Photo Credit: RIU Hotels & Resorts)
The remaining four properties—Riu Reggae, Riu Negril, Riu Palace Tropical Bay and Riu Palace Aquarelle—have all reopened this month as well.
RIU's operational teams mobilized immediately after the hurricane, working rapidly to restore essential services.
The primary focus centered on reestablishing water and electricity infrastructure, which has now been successfully completed across all locations.
Riu Aquarelle (Photo Credit: RIU Hotels & Resorts)
The swift recovery efforts received support from key partners, including Sunwing and TUI, who have resumed charter flight operations from Canada, the United Kingdom and the Netherlands.
Jamaica's Minister of Tourism, Edmund Bartlett, recently visited Riu Ocho Rios to assess recovery progress. He commended both the hotel's excellent condition and the dedication demonstrated by staff members throughout the restoration process.
RIU's response extends beyond infrastructure repair through its Proudly Committed strategy, which prioritizes employee and community welfare. The company has mobilized a $1 million fund, with 80 percent directly supporting its 4,000 Jamaican employees. This includes $570,000 for home reconstruction materials, $230,000 in immediate aid packages and a $1.3 million interest-free credit line.
The remaining 20 percent benefits local communities. In partnership with the Jamaica Basic School Foundation, RIU donated $200,000 to deliver 1,750 support packages to isolated areas. Collaboration with World Central Kitchen has enabled distribution of over 7,000 daily meals from Negril and Montego Bay, simultaneously employing staff during the transition period.
With 24 years in Jamaica and more than 4,000 rooms across Negril, Montego Bay, Ocho Rios and Falmouth, RIU's commitment to the destination remains unwavering. The recent opening of Riu Palace Aquarelle demonstrates the company's long-term investment in Jamaica as a cornerstone Caribbean market.
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